Average Score (142 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

142 Ratings

4.8 Average

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  • David K.08-29-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

    Service Manager Rick Edwards properly explained work to be done on my car, and reviewed it afterwards.

  • Michael K.08-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2025

    excellent service from the service writer .0

  • Abigail G.08-24-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Courtney M.08-18-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2022

    Bergeys is a disappointment. Unfortunately I have had nothing but issues with my 22 VW GTI. I typically get it serviced at Ciocca in Allentown. My car decided to breakdown on the 476 northbound & Bergeys in Larksville was closer to home. Big mistake.

  • Rajan V.08-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Good communication and timely help

  • John N.08-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Great Customer Service

  • Rosann S.08-10-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2025

  • Melissa M.08-06-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Kelly G.08-04-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    I scheduled an oil change and tire rotation with the dealership and part of routine maintenance. Usually this service is done within 90 minutes, but this time I was there for 3+ hours and was given no update only when I had approached them after 2.5 hours. My loyalty to the dealership clearly means nothing and I’m not sure I will return for service in the future.

  • Victor R.08-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023